Rtz9 takes your privacy seriously. This document clearly explains how we collect, use, store, and protect your personal information.
This Privacy Policy describes how rtz9 ("we", "Platform") collects, uses, discloses and protects your personal information when you use our platform at rtz9.app and any related mobile applications.
We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international privacy standards. Your privacy is not merely a legal obligation to us — it is a core value we uphold in every decision involving your data.
By registering and using the RTZ9 platform, you consent to us processing your personal information in accordance with the terms set out in this privacy policy. If you do not agree with any part of this policy, please discontinue use of our platform.
Rtz9 collects information from you through several means — directly during registration, automatically as you use the platform, and through required identity verification processes. Below is a summary of the types of data we collect:
| Information Type | Example | Primary Purpose |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, phone number | Account communications, important notices |
| Financial Information | Bank name, account number (partial), transaction records | Processing of deposits and withdrawals |
| Technical Data | IP address, device type, web browser, operating system | Account security, technical analysis |
| Usage Data | Games played, betting history, session duration | Platform improvements, responsible gaming |
| Communication Data | Support chat records, enquiry emails | Issue resolution, quality control |
We only collect information that is strictly necessary to provide our services and comply with legal requirements. We do not collect sensitive information such as biometric data, medical records or religious information unless required by law.
The information we collect is used for the following purposes, all of which are aimed at enhancing your experience and security on the rtz9 platform:
The security of your personal data is our highest priority. rtz9 implements a range of technical and organizational measures to protect your information from unauthorized access, loss, destruction, or disclosure.
Your data is stored on secure servers in certified data centres with strict physical and digital access controls. Only authorised personnel may access member personal data, and they are bound by strict confidentiality agreements.
Retention Period: We retain your personal data for as long as your account is active, plus any additional period required by law (typically 7 years for financial records in accordance with PDPA requirements and Malaysian financial regulations). After this period, your data will be securely deleted or anonymised.
Rtz9 never sell your personal data to any third party for marketing or commercial purposes. We only share your information in limited and necessary circumstances:
The rtz9 platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the RTZ9 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by RTZ9:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 21 working days.
If any of your data is inaccurate or out of date, you have the right to request a correction or update through your account settings or our support team.
You may request the deletion of your personal data, subject to our legal retention obligations. Such requests are processed once the account has been fully closed.
You may object to the use of your data for marketing communications at any time by notifying us through your account settings or via our support email.
You have the right to receive the data you have provided to us in a machine-readable format for transfer to another service provider if required.
In certain circumstances, you may request that we restrict how we use your data while any queries or disputes are being resolved.
To exercise any of the rights above, contact our privacy team at [email protected] by clearly stating the right you wish to exercise and your account information for identity verification. We will process your request within the timeframe required by law.
Rtz9 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover or suspect that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account involved. If you believe your child has registered on our platform, please contact our support team immediately.
Rtz9 reserves the right to amend this privacy policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements to our privacy protections.
Whenever we make significant changes to this policy, we will notify you via email or a clear notice within the platform before the changes take effect. The "Updated" date at the top of this page reflects the latest version of our privacy policy.
Your continued use of the rtz9 platform after any amendments are published and you have been notified constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns or complaints regarding this privacy policy or how we handle your personal data, we encourage you to reach out to us directly:
We take every privacy enquiry seriously and are committed to providing a meaningful response within the stipulated timeframe. Should you be unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
Six layers of protection we implement to ensure the privacy and security of your information.
All data transmitted between your device and rtz9 servers is protected with 256-bit SSL encryption — the same technology used by Malaysia's major banks to ensure your information cannot be intercepted by any third party.
Only specifically authorised RTZ9 staff may access member personal data, and every access is logged for audit purposes. All staff are bound by strict confidentiality agreements and undergo regular data protection training.
The rtz9 platform undergoes regular security audits conducted by independent cybersecurity firms. This ensures our data protection systems remain up to date and meet the latest industry standards.
Rtz9 only collects data that is strictly necessary to provide our services. We do not collect excessive information and actively delete data that is no longer needed once the defined retention period has ended.
In the event of any security incident involving your data, rtz9 is committed to notifying you within 72 hours and taking all necessary steps to mitigate risk and protect your interests.
Rtz9 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure all data processing practices meet local legal requirements and relevant international standards.
With bank-grade data protection and a full commitment to your privacy, RTZ9 is a platform you can trust. Register today and enjoy a secure gaming experience.
Want to know more? Read Terms and Conditions or Learn About Responsible Gaming.